Sell and upsell any food and drink at checkout or counter
Ticketing built your wayTM
TicketSearch is a powerful event ticketing, box office management, CRM and fundraising solution providing organisations of any size the tools and support to sell tickets, memberships, merchandise, gift vouchers, subscriptions and manage customer relations. Funds are directed to your bank account daily using your own merchant account giving you complete control or you can elect to use the TS merchant account.
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Do you sell 5000+ tickets a year? Check out TicketSearch Enterprise
A ticketing solution for every host
Whether you're big or small, run workshops, music gigs, theatre productions, sports events, trade shows and conferences, or even general activities, we've got your ticketing needs covered.
Get StartedFine tune with dedicated modules for core activities
We don't just promise, We deliver
Development is key and listening to our clients development requests is crucial.
Since 2020, we have released more than 1300 features & updates to the system.
In 2023, more than 100 features/updates have already been released.
TicketSearch is live in more than 20 countries including the United States, Canada, Australia, New Zealand, Mexico, Caribbean Islands, Malaysia, Singapore, Indonesia & Vietnam.
There are more than 3500 venues using TicketSearch globally.
Fast set-up
Build events and activities quickly with our easy to use set-up wizard.
Higher sales
Now you have the ability to cross-sell merchandise at checkout, upsell products at the ticket counter and take advantage of dynamic pricing capability.
Immediate Revenue
Plug in your Payment system to receive revenue directly into your bank account.
Your platform, your brand
Create a seamless experience and apply your language, look and feel to the ticketing process.
Get Started
Leave no seat unsold
Interactive & User-Friendly Interface
The map builder boasts an intuitive Interface, allowing you to effortlessly create and customize seating charts with a user-friendly drag-and-drop functionality. Easily add single seats, rows of seats, tables, booths, and other elements, and adjust their placement to match your venue's layout.
Seat View & Seat Description
Add seat views to allow customers to assess their view of the stage. Also add a seat description as a rollover or popup where the customer needs to click ok to confirm they understand, for example, potential restriction to a seat i.e. view restriction.
Printable Seating Maps
Generate printable versions of the seating chart, ideal for offline scenarios.
Flexible Seating Options
Choose from a Canvas/Flat Map with one level, or an Area Map with multiple levels. Add rows and or tables for Reserve Seating or mix your inventory by adding General Admission Areas onto your map. Configure to suit your needs, be it standard theatre-style seating to cabaret, banquet, sports venue, or custom configurations.
Smart Best Available Path
Control the flow order of seat selection by setting up a Best Available Path. Download a CSV file and adjust your seating flow order then upload that file to instantly change the selling path.
Accessibility Considerations
Ensure inclusivity by incorporating accessibility features into your seating chart. Easily designate wheelchair-accessible areas and accommodate guests with special needs for a more inclusive event experience.
Seat Labelling & Customization
Effortlessly label seats with numbers and or letters, categorize seats, or groups of seats with section labels. Get creative and apply color-coding and visual markers to enhance the look of elements/items.
Mobile Compatibility
Our map builder is fully optimized for mobile devices, enabling attendees to view and explore the seating chart on their smartphones or tablets for enhanced convenience and engagement.
Dynamic Hold Templates
Our map builder is fully optimized for mobile devices, enabling attendees to view and explore the seating chart on their smartphones or tablets for enhanced convenience and engagement.
Say it loud with social media integration
Customer Social Media login
“Like” events & activities
Share events
Customise what social media you offer
Scanning at showtime
Barcode Support
Supports both standard barcodes and QR codes, allowing easy scanning of mobile, e-tickets or paper tickets.
Ticketing Insight
The app provides insights into ticket types and ticket price levels that have been sold and scanned. This information helps event planners make data-driven decisions and adjustments to optimize the event's performance and attendee experience.
Customer Search
The app facilitates quick searches based on customer name, booking reference or barcode number, enabling efficient booking retrieval. In cases of damaged or lost tickets, you can manually check-in customers at the door, ensuring a smooth entry process.
Live Statistics and Tracking
Live statistics dashboard keeps you informed and in control. It provides immediate access to crucial event and customer data, enabling real-time tracking and analysis of ticket sales and scanning progress.- Mobile Compatibility
The TicketSearch Scanning app is compatible with two major operating systems: iOS and Android. For iPhones, the app requires iOS version 8.0 or later, while Android devices need to run on Android 8.0 (Oreo) or later.
Take your business to the next level with TicketSearch Enterprise
Data and analytics
Full business integration
Customer relationship management
Welcome to TicketSearch
Introducing TicketSearch
What is TicketSearch?
A ticketing solution for every host.
What our clients think about TicketSearch
What the media are saying about TicketSearch
Grow your business with TicketSearch
Big Data with Tableau
A better customer experience
The new kid on the block.
Disruptors
Mobile first
A seamless online flow
Win win win
TicketSearch ticks all the boxes
Click here for a deeper dive into TicketSearch features
What our users are saying
"TicketSearch is a real game changer for the ticketing, venues and events industry. Finally there is a product that is built and hosted from the ground up by an Australian team that understands the complex and specific needs of the region. I truly believe this is the best ticketing product in the Australian market and potentially the world."
– Peter Ross, Theatre Director – Capitol Theatre and Manager - Entertainment Venues, NSW AU
"The TicketSearch system has been brilliant with easy to follow instructions and information throughout the whole system and when I have had queries the support team had been so incredibly helpful."
— Wonderland Entertainment and Leisure, VIC AU
"If you’ve ever had a perfect new beau you’ve wanted to introduce to the family, well TicketSearch is the equivalent. In a year that has been undisputedly rubbish, the one good thing about 2020 is our transition to this ticketing platform. As we navigate to the other side of COVID19, the ability to understand our market and increase sales will be ultra-important and TicketSearch will enable us to accomplish this."
— Dubbo Regional Theatre and Convention Centre, NSW AU
"The ease of syncing the system with our existing mailing lists has made sure our venue remained engaged and connected with all our patrons during such uncertain times. The prompt, professional and efficient services of the TicketSearch support team has helped keep the HEART beating!"
— Nicky Hansen, General Manager, Margaret River HEART, WA AU
"Thanks to the team at TicketSearch for making the switch so seamless. The process to integrate our data was easy and user friendly and a big thanks to the team who were always available for support."
— City of Playford (Council), SA AU
"TicketSearch is changing the way we operate on a daily basis, it’s refreshing to have an Aussie company that understands, meets and exceeds our needs. We’ve cut down the time it takes to build events and that has allowed us more time to focus on our event delivery."
— Broken Hill City Council, NSW AU
"It has been a great collaborative effort between TicketSearch and The Cube Wodonga. Feedback with reference to the staff and the system is great, upgrades and developments are both relevant and speedy. Making new developments in order to be current with the nature of industry is greatly appreciated and greatly needed, and they are leading the way in this area."
— Fiona Elliot, Box Office and Front of House Co-Ordinator, The Cube Wodonga, VIC AU
And just in case there is another COVID Pandemic or similar, We are ready! We provide ticketing that is adapted to COVID-19 requirements for a safer experience. The show must go on!!
Automated Social Distancing Seat Maps
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Virtual Online Event Hosting Capabilities with Zoom
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Efficient Ticket Holder Information Collection
Learn More3 tiers designed to suit your specific needs. Choose 1 that is right for you!
basic
Whether you’re a small business, local band or event promoter, everything you need to create one-off events & activities with ease.
Main Features
- Build events & activities quickly with the help of our friendly wizard set up.
- Up-sell food, drinks or merchandise with an event or independently.
- Host online events through TicketSearch’s full API Integration with Zoom.
- Ticket holder information collection useful for contact tracing.
- Customise the look and feel of your online sales portal to match your brand. It’s built for mobile.
- Ticket sales deposited daily into your bank account.
- Scan tickets anywhere with our free mobile app.
- Packed with social media tools incl. Facebook Login–like and share your events.
- Generate your sales and marketing reports in real-time.
- Plus more.
30c
Fee per ticket sold*
standard
A complete online and box office ticketing system suitable for small theatres, schools or pubs & clubs with regular ticketing needs.
All the features of Basic plus:
- Sell Gift Vouchers and create fundraising campaigns for your org.
- Set ticket delivery options including SMS, e-ticket or Apple Wallet.
- Keep your customers safe with smart Social Distancing Seat Maps
- Incl. Apple Pay, Google Pay & PayPal
- Build venues and seat maps instantly- reconfigure anytime.
- Say goodbye to single seats.
- Offer promo codes for discounted ticketing.
- Market your events using Mailchimp, Google AdWords, Facebook Pixel tracking, Google Analytics and more.
- Sell online or at the box office incl. Fast Sales on the night.
- Experience with Seat View.
40c
Fee per ticket sold*
enterprise
For larger organisations, venues or promoters who want to take control with an advanced, fully customizable data first ticketing platform.
Basic and Standard plus:
- Access 35+ easy to read dashboard reports – Powered by Tableau.
- Schedule reports with real-time alerts
- Integrate your existing business systems with our API integration.
- Know your customers using our custom built CRM.
- Build Season Subscriptions, packages and Membership programs.
- Reward your customers with Deals & Discounts
- Add multiple users and set specific system privileges.
- Plus more superior features to unlock your inner control freak.
Contact Us For Pricing
Learn MoreSee more product features
Your Platform, Your Brand
Personalise your online sales portal like never before. Give your customers an integrated and seamless experience that suits your brand
Use your own fonts, colours and images
Change copy in text fields
Adjust layouts
Customise your jargon
Customise your Apple Wallet and Google Wallet design
Customise all the communication including emails/letters/SMS- confirmation email
Birthday email, membership, donation, pre and post email reminders and more.
Complete control of the design or your tickets
Create custom sales channels and delivery methods
Customised messages (sold out, off sale, allocation exhausted
A speedy set-up and sales process
Build events and activities quickly with our easy to use set-up wizard, setting your staff up for a no-training required sales process
Schedule events and activities as well as pricing templates to automatically save and archive after x number of days
Build fee templates in advance to save time
No costs for free events
Control your Venue Creation
Build your venue and seat maps in real time with the flexibility to reconfigure anytime (even at the session date/time level). Add, delete or simply amend
Customise your Best available path so that seating path follows what you consider is the best pattern
Block customers from leaving single seats
Add seat descriptions i.e. restricted view
Experience with seat view to the stage
Automatic Social Distancing Seat Maps
Packed with Marketing Features
Activate Facebook & Google login for ease
Custom CRM allowing to you create tasks, add documents. You can even define your tasks and accepted results, document formats accepted and more.
Integration with Google Analytics (GA4) allowing you to measure traffic and engagement across your website
Access to Google Analytics
Integration with Facebook & Google AdWords Pixel Tracking- set these preferences at organisation and/or event level
Generate or import one off promo codes
UTM Sales Force Integration
Create Meta Tags to ensure customers find your events and products with ease
Create unique tracking links
Create and assign Categories & interests
Integrated with your marketing tools eg. Mailchimp and more
Create multiple marketing opt-ins at an organisation or event/activity level. Set your opt-ins for specific third parties such as promoters
Segment your data with marketing tags
Collect one or more marketing codes- how did you hear about the event/activity?
Social Media Integration - select your preferred social media share, like and select your social media look and feel. You can even adjust these options on an event/activity level
Automated abandoned cart emails are sent to prompt purchase
Create promo codes against a ticket type or against the shopping cart total
Define customer relationships to other customers within database
Increase Sales and offer a Smooth Customer Experience
Clever tools to maximise revenue
Activate Facebook & Google login for ease
Pay what you feel integration allowing the customer to pay before or after the event
Use fast sales to speed up ticket sales on the day (if preferred, collect email or mobile to send ticket delivery without adding customer info)
Allow customers to be added to Waitlists for sold out events/activities. Waitlist can be set at the event level or for specific performances
Terminal point integration using stripe for fast walk up sales
Add merchandise and up-sell with your control
Add upsells (food/drinks/merch) and cross-sells (to related events, memberships, subscriptions)
Sell Merchandise and restrict specific merch to members, tagged customers (VIP's, staff etc) and enforce a promo code to access
Dynamic pricing
Reward customers with deals and discounts
Allow reservations pay later- customers can log into their account and pay online
Allow partial payments of reservations pay later
Set an auto release date of the reservation
Products.
Create thresholds for selling- i.e. selling fast 80%, almost sold 95%
Scanning at the tip of your fingers
Scan tickets with your Apple or Android mobile phone
Desktop/laptop scanning available
Check attendance stats on the dashboard via our scanning app
Manual check-in using the same device
Import Barcodes from another system to allow scanning
Connect Your Business
Your data made visual and usable
Allow customers to pay with Apple Pay
Access to API for seamless integration
Connected with Artifax- Venue Management System
Enable insurance during the sales flow to reduce the number of refunds
Host online events through TicketSearch's full API Integration with Zoom
Google Address Verification
Pay by PayPal
Integration with a number of gateways including Securepay, Stripe, Cybersource, Authorise.net and Ipay88
Know Your Customers
A custom built CRM system giving you end to end database management
Access to customer dashboard stats, total spend, last purchase, average days to purchase, total spend YTD, amount donated, donor level, ranking and more
Allow transferring of tickets/items to another customer online through customer account
Customisable communications: surveys, email templates and questionnaires
Create CRM activities
Create as many custom data fields as you like for collection from your customers i.e. dietary requirements, age ranges, Make fields mandatory, optional, hidden
Define customer relationships to other customers within database
Activate the duplicate record identifier during the customer add process
Automatically archive customers who haven't logged into their accounts and/or purchased tickets within x days
Collect multiple ticket holders information
Reports and your finance needs at the tip of your fingers
Up to 28 standard reports available (depending on your plan)
Reports can be generated on screen, sent by our email now option or scheduled i.e., hourly, daily, specific days, weekly, monthly and yearly
Save time by saving your report filters
Integration with Tableau Reporting
Customised reporting
Report formats available are PDF,EXCEL,WORD,HTML,POWERPOINT,CSV,XML
Add GL account codes
Create Reporting codes and Grouping
Customise specific Taxes and charges, add or include in price and adjust at the event/activity level
Set your bank reconciliation time to match your reports to your financial data
Real time alerts set by you
Refunds and exchange fees processed through the system
Add Payment fees as a percentage or $ value i.e. Amex surcharge, Walk up surcharge
Create your own payment fees and activate online
Vouchers/Memberships/Subscriptions
Sell vouchers and allow gifting of vouchers to a friend with a customised message. Schedule voucher to be sent on a specific date/time (i.e. birthday).
A dedicated memberships module with automated renewal
Allow members to login and access specific pricing, ticket types and more
Print or email membership cards/tickets and send new members welcome letters or by email
Easy to build subscriptions and packages- advanced features allowing mandatory items to be added
Bulk update individual customer membership and gift voucher validity or update all orders. For example, during covid, vouchers were needed to be extended to cover the non-use period,
Donations/Fundraising
Add donations Activate fundraising donations on their own or as part of an event/activity- including minimum amounts and suggested values
Set specific donation campaigns against an event/activity.
Coming soon *** setup recurring donations
Security & Users
Setup multiple user, roles, privileges. Every function in TS is a privilege
Fast user setup by applying global user policies
Setup external users with restricted access to reports
Extra Features
Other features that make TicketSearch even more customizable to your needs
Send etickets, mobile tickets, email confirmation only, box office collection, mail and more
Ticket Suppression- send eticket and sms tickets at x hours before the event/activity. Stop scalping
Order confirmation redirect i.e. to your Facebook page or back to main event/activity listing page. You pick
Control your shopping cart timers
Print Via a BOCA ticket Printer
Batch/Bulk print tickets
Add Documents, questionnaires, etickets, documents and upsells to specific ticket types i.e. a member will receive discounted upsells
Import database from another system
Tailor your Terms and Conditions for specific Events/Activities
Coming soon** Bulk refunds/Bulk exchanges