Ticketing built your wayTM

TicketSearch is a powerful event ticketing, box office management, CRM and fundraising solution providing organisations of any size the tools and support to sell tickets, memberships, merchandise, gift vouchers, subscriptions and manage customer relations. Funds are directed to your bank account daily using your own merchant account giving you complete control or you can elect to use the TS merchant account.

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Do you sell 5000+ tickets a year?  Check out TicketSearch Enterprise

A ticketing solution for every host

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Ticketsearch hosting types illustration
Ticketsearch hosting types illustration

Whether you're big or small, run workshops, music gigs, theatre productions, sports events, trade shows and conferences, or even general activities, we've got your ticketing needs covered.

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Fine tune with dedicated modules for core activities

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Sell and upsell any food and drink at checkout or counter

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Cross Sell items other than tickets with ease

Whether it be related events/activities, a membership, subscription or general merchandise

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Package tickets or offer season subscriptions

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Allow your customers to give your product as a gift

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Allow customers the option of donating to your organisation

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Build your customer database with membership programs

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Add discount codes and special offers at checkout

We don't just promise, We deliver

Development is key and listening to our clients development requests is crucial.

Since 2020, we have released more than 1300 features & updates to the system.

In 2023, more than 100 features/updates have already been released.

  • TicketSearch is live in more than 20 countries including the United States, Canada, Australia, New Zealand, Mexico, Caribbean Islands, Malaysia, Singapore, Indonesia & Vietnam.

  • There are more than 3500 venues using TicketSearch globally.

Fast set-up

Build events and activities quickly with our easy to use set-up wizard.

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Higher sales

Now you have the ability to cross-sell merchandise at checkout, upsell products at the ticket counter and take advantage of dynamic pricing capability.

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Immediate Revenue

Plug in your Payment system to receive revenue directly into your bank account.

Stripe iconPaypal iconApple iconGoogle icon
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Your platform, your brand

Create a seamless experience and apply your language, look and feel to the ticketing process.

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Leave no seat unsold

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    Interactive & User-Friendly Interface
    The map builder boasts an intuitive Interface, allowing you to effortlessly create and customize seating charts with a user-friendly drag-and-drop functionality. Easily add single seats, rows of seats, tables, booths, and other elements, and adjust their placement to match your venue's layout.
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    Seat View & Seat Description
    Add seat views to allow customers to assess their view of the stage. Also add a seat description as a rollover or popup where the customer needs to click ok to confirm they understand, for example, potential restriction to a seat i.e. view restriction.
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    Printable Seating Maps
    Generate printable versions of the seating chart, ideal for offline scenarios.
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    Flexible Seating Options
    Choose from a Canvas/Flat Map with one level, or an Area Map with multiple levels. Add rows and or tables for Reserve Seating or mix your inventory by adding General Admission Areas onto your map. Configure to suit your needs, be it standard theatre-style seating to cabaret, banquet, sports venue, or custom configurations.
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    Smart Best Available Path
    Control the flow order of seat selection by setting up a Best Available Path. Download a CSV file and adjust your seating flow order then upload that file to instantly change the selling path.
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    Accessibility Considerations
    Ensure inclusivity by incorporating accessibility features into your seating chart. Easily designate wheelchair-accessible areas and accommodate guests with special needs for a more inclusive event experience.
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    Seat Labelling & Customization
    Effortlessly label seats with numbers and or letters, categorize seats, or groups of seats with section labels. Get creative and apply color-coding and visual markers to enhance the look of elements/items.
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    Mobile Compatibility
    Our map builder is fully optimized for mobile devices, enabling attendees to view and explore the seating chart on their smartphones or tablets for enhanced convenience and engagement.
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    Dynamic Hold Templates
    Our map builder is fully optimized for mobile devices, enabling attendees to view and explore the seating chart on their smartphones or tablets for enhanced convenience and engagement.

Say it loud with social media integration

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Customer Social Media login

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“Like” events & activities

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Share events

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Customise what social media you offer

Scanning at showtime

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    Barcode Support
    Supports both standard barcodes and QR codes, allowing easy scanning of mobile, e-tickets or paper tickets.
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    Ticketing Insight
    The app provides insights into ticket types and ticket price levels that have been sold and scanned. This information helps event planners make data-driven decisions and adjustments to optimize the event's performance and attendee experience.
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    Customer Search
    The app facilitates quick searches based on customer name, booking reference or barcode number, enabling efficient booking retrieval. In cases of damaged or lost tickets, you can manually check-in customers at the door, ensuring a smooth entry process.
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    Live Statistics and Tracking
    Live statistics dashboard keeps you informed and in control. It provides immediate access to crucial event and customer data, enabling real-time tracking and analysis of ticket sales and scanning progress.
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    Mobile Compatibility
    The TicketSearch Scanning app is compatible with two major operating systems: iOS and Android. For iPhones, the app requires iOS version 8.0 or later, while Android devices need to run on Android 8.0 (Oreo) or later.

Take your business to the next level with TicketSearch Enterprise

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Data and analytics

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Full business integration

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Customer relationship management

Welcome to TicketSearch

Click here for a deeper dive into TicketSearch features

What our users are saying

And just in case there is another COVID Pandemic or similar, We are ready! We provide ticketing that is adapted to COVID-19 requirements for a safer experience. The show must go on!

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Automated Social Distancing Seat Maps

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Virtual Online Event Hosting Capabilities with Zoom

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Efficient Ticket Holder Information Collection

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3 tiers designed to suit your specific needs. Choose 1 that is right for you!

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basic

Whether you’re a small business, local band or event promoter, everything you need to create one-off events & activities with ease.

Main Features

  • Build events & activities quickly with the help of our friendly wizard set up.
  • Up-sell food, drinks or merchandise with an event or independently.
  • Host online events through TicketSearch’s full API Integration with Zoom.
  • Ticket holder information collection useful for contact tracing.
  • Customise the look and feel of your online sales portal to match your brand. It’s built for mobile.
  • Ticket sales deposited daily into your bank account.
  • Scan tickets anywhere with our free mobile app.
  • Packed with social media tools incl. Facebook Login–like and share your events.
  • Generate your sales and marketing reports in real-time.
  • Plus more.

30c

Fee per ticket sold*

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standard

A complete online and box office ticketing system suitable for small theatres, schools or pubs & clubs with regular ticketing needs.

All the features of Basic plus:

  • Sell Gift Vouchers and create fundraising campaigns for your org.
  • Set ticket delivery options including SMS, e-ticket or Apple Wallet.
  • Keep your customers safe with smart Social Distancing Seat Maps
  • Incl. Apple Pay, Google Pay & PayPal
  • Build venues and seat maps instantly- reconfigure anytime.
  • Say goodbye to single seats.
  • Offer promo codes for discounted ticketing.
  • Market your events using Mailchimp, Google AdWords, Facebook Pixel tracking, Google Analytics and more.
  • Sell online or at the box office incl. Fast Sales on the night.
  • Experience with Seat View.

40c

Fee per ticket sold*

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enterprise

For larger organisations, venues or promoters who want to take control with an advanced, fully customizable data first ticketing platform.

Basic and Standard plus:

  • Access 35+ easy to read dashboard reports – Powered by Tableau.
  • Schedule reports with real-time alerts
  • Integrate your existing business systems with our API integration.
  • Know your customers using our custom built CRM.
  • Build Season Subscriptions, packages and Membership programs.
  • Reward your customers with Deals & Discounts
  • Add multiple users and set specific system privileges.
  • Plus more superior features to unlock your inner control freak.

Contact Us For Pricing

Learn More

See more product features

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Ticketsearch logomarkbasic

30c per ticket sold

Whether you’re a small business, local band or event promoter, everything you need to create one-off events & activities with ease.
Ticketsearch logomarkstandard

40c per ticket sold

A complete online and box office ticketing system suitable for small theatres, schools or pubs & clubs with regular ticketing needs.

Ticketsearch logomarkenterprise
by contract

For larger organisations, venues or promoters who want to take control with an advanced, fully customizable data first ticketing platform.

Your Platform, Your Brand

Personalise your online sales portal like never before. Give your customers an integrated and seamless experience that suits your brand

Use your own fonts, colours and images
Change copy in text fields
Adjust layouts
Customise your jargon
Customise your Apple Wallet and Google Wallet design
Customise all the communication including emails/letters/SMS- confirmation email
Birthday email, membership, donation, pre and post email reminders and more.
Complete control of the design or your tickets
Create custom sales channels and delivery methods
Customised messages (sold out, off sale, allocation exhausted

A speedy set-up and sales process

Build events and activities quickly with our easy to use set-up wizard, setting your staff up for a no-training required sales process

Schedule events and activities as well as pricing templates to automatically save and archive after x number of days
Build fee templates in advance to save time
No costs for free events

Control your Venue Creation

Build your venue and seat maps in real time with the flexibility to reconfigure anytime (even at the session date/time level). Add, delete or simply amend

Customise your Best available path so that seating path follows what you consider is the best pattern
Block customers from leaving single seats
Add seat descriptions i.e. restricted view
Experience with seat view to the stage
Automatic Social Distancing Seat Maps

Packed with Marketing Features

Activate Facebook & Google login for ease
Custom CRM allowing to you create tasks, add documents. You can even define your tasks and accepted results, document formats accepted and more.
Integration with Google Analytics (GA4) allowing you to measure traffic and engagement across your website
Access to Google Analytics
Integration with Facebook & Google AdWords Pixel Tracking- set these preferences at organisation and/or event level
Generate or import one off promo codes
UTM Sales Force Integration
Create Meta Tags to ensure customers find your events and products with ease
Create unique tracking links
Create and assign Categories & interests
Integrated with your marketing tools eg. Mailchimp and more
Create multiple marketing opt-ins at an organisation or event/activity level. Set your opt-ins for specific third parties such as promoters
Segment your data with marketing tags
Collect one or more marketing codes- how did you hear about the event/activity?
Social Media Integration - select your preferred social media share, like and select your social media look and feel. You can even adjust these options on an event/activity level
Automated abandoned cart emails are sent to prompt purchase Create promo codes against a ticket type or against the shopping cart total Define customer relationships to other customers within database

Increase Sales and offer a Smooth Customer Experience

Clever tools to maximise revenue

Activate Facebook & Google login for ease
Pay what you feel integration allowing the customer to pay before or after the event
Use fast sales to speed up ticket sales on the day (if preferred, collect email or mobile to send ticket delivery without adding customer info)
Allow customers to be added to Waitlists for sold out events/activities. Waitlist can be set at the event level or for specific performances
Terminal point integration using stripe for fast walk up sales
Add merchandise and up-sell with your control
Add upsells (food/drinks/merch) and cross-sells (to related events, memberships, subscriptions)
Sell Merchandise and restrict specific merch to members, tagged customers (VIP's, staff etc) and enforce a promo code to access
Dynamic pricing
Reward customers with deals and discounts
Allow reservations pay later- customers can log into their account and pay online
Allow partial payments of reservations pay later
Set an auto release date of the reservation Products.
Create thresholds for selling- i.e. selling fast 80%, almost sold 95%

Scanning at the tip of your fingers

Scan tickets with your Apple or Android mobile phone
Desktop/laptop scanning available
Check attendance stats on the dashboard via our scanning app
Manual check-in using the same device
Import Barcodes from another system to allow scanning

Connect Your Business

Your data made visual and usable

Allow customers to pay with Apple Pay
Access to API for seamless integration
Connected with Artifax- Venue Management System
Enable insurance during the sales flow to reduce the number of refunds
Host online events through TicketSearch's full API Integration with Zoom
Google Address Verification
Pay by PayPal
Integration with a number of gateways including Securepay, Stripe, Cybersource, Authorise.net and Ipay88

Know Your Customers

A custom built CRM system giving you end to end database management

Access to customer dashboard stats, total spend, last purchase, average days to purchase, total spend YTD, amount donated, donor level, ranking and more
Allow transferring of tickets/items to another customer online through customer account
Customisable communications: surveys, email templates and questionnaires
Create CRM activities
Create as many custom data fields as you like for collection from your customers i.e. dietary requirements, age ranges, Make fields mandatory, optional, hidden
Define customer relationships to other customers within database
Activate the duplicate record identifier during the customer add process
Automatically archive customers who haven't logged into their accounts and/or purchased tickets within x days
Collect multiple ticket holders information

Reports and your finance needs at the tip of your fingers

Up to 28 standard reports available (depending on your plan)
Reports can be generated on screen, sent by our email now option or scheduled i.e., hourly, daily, specific days, weekly, monthly and yearly
Save time by saving your report filters
Integration with Tableau Reporting
Customised reporting
Report formats available are PDF,EXCEL,WORD,HTML,POWERPOINT,CSV,XML
Add GL account codes
Create Reporting codes and Grouping
Customise specific Taxes and charges, add or include in price and adjust at the event/activity level
Set your bank reconciliation time to match your reports to your financial data Real time alerts set by you
Refunds and exchange fees processed through the system
Add Payment fees as a percentage or $ value i.e. Amex surcharge, Walk up surcharge
Create your own payment fees and activate online

Vouchers/Memberships/Subscriptions

Sell vouchers and allow gifting of vouchers to a friend with a customised message. Schedule voucher to be sent on a specific date/time (i.e. birthday).
A dedicated memberships module with automated renewal
Allow members to login and access specific pricing, ticket types and more
Print or email membership cards/tickets and send new members welcome letters or by email
Easy to build subscriptions and packages- advanced features allowing mandatory items to be added
Bulk update individual customer membership and gift voucher validity or update all orders. For example, during covid, vouchers were needed to be extended to cover the non-use period,

Donations/Fundraising

Add donations Activate fundraising donations on their own or as part of an event/activity- including minimum amounts and suggested values
Set specific donation campaigns against an event/activity.
Coming soon *** setup recurring donations

Security & Users

Setup multiple user, roles, privileges. Every function in TS is a privilege
Fast user setup by applying global user policies
Setup external users with restricted access to reports

Extra Features

Other features that make TicketSearch even more customizable to your needs

Send etickets, mobile tickets, email confirmation only, box office collection, mail and more
Ticket Suppression- send eticket and sms tickets at x hours before the event/activity. Stop scalping
Order confirmation redirect i.e. to your Facebook page or back to main event/activity listing page. You pick
Control your shopping cart timers
Print Via a BOCA ticket Printer
Batch/Bulk print tickets
Add Documents, questionnaires, etickets, documents and upsells to specific ticket types i.e. a member will receive discounted upsells
Import database from another system
Tailor your Terms and Conditions for specific Events/Activities
Coming soon** Bulk refunds/Bulk exchanges